Shipping

Delivery

The countries/regions to which products can be delivered shall be listed on the website upon the order being placed. Outside these delivery destinations, the Seller shall be entitled to reject an order or to only accept it after estimating the carriage costs that will be incurred by this delivery.

The majority of products are produced to order. This means the product is personalized, it also requires additional time for production, quality control and bespoke packing. Delivery times are indicated on our website alongside the product. These are shown as a minimum-maximum indication and take into account production times and destination.

The availability of the products is displayed at the time of placing an order. Each product is however manufactured by the seller’s suppliers on request, so errors or changes may exceptionally arise, such as in case of stock outages of raw materials at a supplier of the Seller or due to a large number of orders being placed for the same product.

Should a product be unavailable after the placing of an order, the Seller shall inform the Customer as soon as possible and shall offer to either replace the product ordered by a different product or to cancel the order and issue a refund.

If the Customer's order is made up of a number of products which require different amounts of time to produce, the Seller may send items out at different times or all together, but the Seller will advise the Costumer of this. Whether the Seller can deliver to the Customers desired address is indicated on the Sellers website alongside the product.

Customers must ensure that the delivery information they provide to the Seller is and remains correct until the products ordered have been received in full. The Customers therefore undertake to inform the Seller about any change in their delivery address and contact details that occurs between the placing of the order and the delivery by immediately sending an e-mail to the e-mail address of the seller’s Customer service unit. Failing this, the Company shall not be liable for delivery delays or errors.

Should it not be possible to deliver the products due to the Customer’s failure to comply with the delivery restrictions mentioned above when placing their order, the Customer may pick up their order in person from the warehouse of the closest carrier or may have to pay additional delivery costs.

If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the seller has delivered the item to the carrier, the freight forwarder, or any other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally only passes to the Customer upon handover of the goods to the Customer or a receiving person authorized to receive them. Deviating from this, the risk of accidental loss and accidental deterioration of the sold goods also passes to the Customer, even for Consumers, as soon as the Seller has delivered the item to the carrier, the freight forwarder, or any other person or institution designated to carry out the shipment, if the Customer has instructed the carrier, the freight forwarder, or any other person or institution designated to carry out the shipment and the Customer has not previously named this person or institution to the Seller.

For all items ordered our delivery procedure is as follows:

The Seller will send an email confirming the Customer's order. The Seller will organise delivery with one of their various shipping partners, depending on the Customers location.
Once the shipping company collects the order from the Sellers premises in Portugal, the Seller will send the customer an email confirming this and the Seller will provide the Customer with contact details for the shipping company.
The Sellers shipping partner will then contact the customer to organise the date the order will be delivered to the delivery address the Customer specified at the time the Customer placed their order.
Delivery is intended to mean at street level and unless otherwise indicated, will take place from Monday to Friday during normal business hours (from 9 am to 6pm), excluding public holidays.

If the delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result.

Delivery of smaller items (under 30kg)

The Seller processes all orders received each morning (Monday to Friday, excluding Portuguese public holidays*) before midday (WET) and usually they will be dispatched within 24 hours.

Orders placed before midday (WET) Monday to Friday (excluding Portuguese public holidays*) will be dispatched the same day whilst orders placed after midday or during the weekend and Portuguese public holidays* will be dispatched the following working day.

As a rule, all orders destined within Portugal (mainland) should arrive within 1-2 working days, countries within the EU the estimated delivery time is 2-3 working days** once the order leaves our premises in Portugal.

Delivery of bulky items

For bulkier items (coffee tables, side tables, stools, etc.), delivery times may vary, based on the dimensions of the product and availability in the Sellers warehouse. Generally, the products are produced to order. Availability of a particular product or for more detailed information about timing, can be requested contacting our team at info@wearestine.com

Where payment is made using credit card, items may be dispatched a day later, as a result of standard security precautions (fraud or card misuse, for example) imposed by banks. If a payment is not confirmed within 30 days, the order will be automatically cancelled.

For goods delivered by freight, the delivery is made 'free kerbside'—that is, up to the nearest public kerb to the delivery address, unless otherwise specified in the shipping information or unless otherwise agreed. All deliveries to the interior of the building or domicile of the Customer shall be subject to personalised quotes which must be accepted by the Seller in order to confirm their order.

*Portuguese public holidays:

New Year's Day (Ano Novo):

Date: January 1

Carnival (Carnaval):

Date: The date varies each year, but it is usually in February or March.

Good Friday (Sexta-feira Santa):

Date: The Friday before Easter Sunday

Easter Monday (Segunda-feira de Páscoa):

Date: The Monday following Easter Sunday

Liberty Day (Dia da Liberdade):

Date: April 25

Labor Day (Dia do Trabalhador):

Date: May 1

Portugal Day (Dia de Portugal):

Date: June 10

Assumption of Mary (Assunção de Nossa Senhora):

Date: August 15

Republic Day (Implantação da República):

Date: October 5

All Saints' Day (Dia de Todos os Santos):

Date: November 1

Restoration of Independence (Restauração da Independência):

Date: December 1

Christmas Day (Natal):

Date: December 25

Retention of Title

If the Seller makes an advance payment, ownership of the delivered goods until the full payment of the agreed purchase price is reserved.

Warranty and Liability

Unless otherwise stated in the following provisions, the regulations of statutory warranty apply. Deviating from this, the following applies to contracts for the delivery of goods:

For Business Customers (Entrepreneurs):

The Seller has the choice of the type of subsequent performance.
For new goods, the limitation period for defects is one year from the delivery of the goods.
For used goods, rights and claims due to defects are excluded.
The limitation period does not restart if a replacement delivery is made as part of the warranty.
Statutory limitation periods for any existing statutory recourse claims remain unaffected.

The liability limitations and shortened deadlines do not apply for claims for damages and reimbursement of expenses by the Customer. They also don’t apply in cases where the Seller has fraudulently concealed the defect.

Commercial Duty to Inspect and Give Notice:

If the Customer is a merchant within the meaning of § 1 HGB, he is subject to the commercial duty to inspect and give notice in accordance with § 377 HGB.

If the customer fails to fulfill the notification obligations stipulated there, the goods are considered approved.

Consumer's Duty in Case of Transport Damage:

If the Customer is a consumer, they are requested to report obvious transport damages to the carrier and inform the Seller. The Customers should check the content of the delivery upon receipt of their order. It is up to the Customer to check, prior to signing the delivery note, that the products are all delivered and are in good condition and that they have not suffered any damage during transportation. The checking of the state of the products shall be deemed to have been performed and approved by the Customer once the delivery note shall have been signed. Failure to do so does not affect the Customer's legal or contractual warranty claims.

Jurisdiction

If the customer is a merchant, a legal entity under public law, or a special public fund with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the business location of the Seller. If the Customer's registered office is outside the territory of the Federal Republic of Germany, the business location of the Seller is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activities. However, in the above cases, the Seller is always entitled to bring an action in the court at the Customer's registered office.